Comments for Biznicillin

Comment on Strive to slack by Roosevelt Hollabaugh

Roosevelt Hollabaugh — Fri, 19 Aug 2011 03:27:00 +0000

“The secret of happiness is freedom, and the secret of freedom, courage.”

Comment on Turning lemons into lemonade: how mistakes can cement your customer relationships by Hi there! Remember me? | Biznicillin

Hi there! Remember me? | Biznicillin — Sat, 19 Feb 2011 15:49:01 +0000

[...] Turning Lemons into Lemonade [...]

Comment on The Domino Theory by Live Virtual Receptionist

Live Virtual Receptionist — Fri, 26 Nov 2010 18:16:48 +0000

Very insightful blog post. I believe that the “top-secret” cause can be so rooted in company policy that the immediate management may not have the tools nor the political capital to make the necessary changes to avoid event that stem from the cause. The political capital may come after the event occurs, depending on the magnitude of the event. But wouldn’t it be much more effective to have a culture that heads off these events prior to them surfacing? This takes a culture of constant change. Change is scary for most people, even middle management. This type of culture needs to be developed and grown from the top down.
Nathan Strum

Comment on It’s the employees, stupid! by Jeremy Hutchings

Jeremy Hutchings — Mon, 27 Sep 2010 20:31:33 +0000

I find it hard to agree more ……. I blog about a lot of the same, though haven’t covered the performance reviews.

Though I might do on one of the other main offences I see today, myers briggs test ……. or as I call them astrology.

Comment on Turning lemons into lemonade: how mistakes can cement your customer relationships by Live Answering Service

Live Answering Service — Wed, 15 Sep 2010 03:35:24 +0000

Good customer service is essential for any business to survive in this competitive market and your relationship with your customers will make or break your business.. Retaining the customer depends upon not only giving quality product it depends upon the attitude of the company towards customers.

Comment on The Domino Theory by Small Business Answering service

Small Business Answering service — Mon, 30 Aug 2010 16:34:19 +0000

Well, it’s usually not too difficult to isolate the physical and human causes; the top secret cause, however, are a different story.
Ben Cliff

Comment on Strive to slack by Amy

Amy — Thu, 19 Aug 2010 10:49:57 +0000

That’s a great idea! (I could probably use one of those myself, actually). Thanks!
Amy´s last blog ..6 Tricks for Doing Business on The Far Side

Comment on Strive to slack by Kathleen Jaffe

Kathleen Jaffe — Thu, 19 Aug 2010 10:45:03 +0000

Well, a new minion is always going to need more hand-holding than one who’s been around for a while. What would be micromanaging to an experienced employee, is really just training for a new hire.

The good news is that you can reduce the time sucks, even when you’re training a new minion. You know there’ll be things that the minion is going to need to learn through experience, so figure out what you can do to fast-track it.

Example: for a writing minion, have a cheat sheet that shows a bunch of lines of sample text in two columns. The first column is your Don’t say it like this column, so write that text in a style that doesn’t fit with yours. Your second column is your Instead, say it like this column, where you take the first sentence and rewrite it in a style that fits better with your org.

Does that help?

Comment on Strive to slack by Amy

Amy — Thu, 19 Aug 2010 09:11:58 +0000

This came at the perfect time… as usual. Working with my newbie minions is tough! (They’re willing and eager and talented, but not experienced — which is why I can afford them.) But they are coming along nicely.

I have a really hard time letting go of ownership. Because… well… when it comes to creative work, it’s important that, say, what Minion #2 writes is in a tone that will fit in with the rest of my business’ tone. It doesn’t have to be perfect and it doesn’t have to be MY voice. But she requires lots of editing to get there for the first few pieces.

I talked thru the edits with her, and looks like her newer stuff is much, much better.

What do you do when you’ve hired minions in an almost training capacity?
Amy´s last blog ..6 Tricks for Doing Business on The Far Side

Comment on Strive to slack by Tweets that mention Delegate vs. Assign | Biznicillin -- Topsy.com

Tweets that mention Delegate vs. Assign | Biznicillin -- Topsy.com — Wed, 18 Aug 2010 17:27:07 +0000

[...] This post was mentioned on Twitter by Kathleen Jaffe, TheDebtHawk.com and Extra Income Daily, Kathleen Jaffe. Kathleen Jaffe said: Today's Rx: Strive to slack http://bit.ly/9tCxRO [...]